Setting The New Standard

Frequently Asked Questions

  • When will my order be shipped?

All in stock orders are shipped within 1-2 business days from the time of placing your order.

  • Where do you ship from?

All orders are shipped from our distribution center in Falconer NY.

  • When will my order arrive?

You will receive your order within 2-5 business days depending on your location.
Please check the UPS delivery map (Click here)

  • Do you Guarantee your product?

Yes - if you are unhappy with your purchase for any reason - we will gladly refund your purchase.

Please check the Standard Portable 30 Day Product Guarantee (Click here)

  • Do you ship internationally?

Unfortunately we are unable to ship international orders at this time.

  • Do you charge sales tax?

Sales taxes are only applicable to residents of New York (8%)

  • Do you offer a Distributor Pricing Program?

Yes! To join the Standard Portable Distributor Program - Please call 888-750-2794 or email us at

  • Do you Drop Ship?

Absolutely! We are happy to ship to any location within the U.S.